Equipment repair
Servicing a machine, tool or component outside the EU. We agree identification methods and documents showing repair costs.
PROSTE CŁO · SPECIAL CUSTOMS PROCEDURES
Export for processing.
Return with the paperwork in order.
Sending Union goods outside the EU for repair, assembly or processing? Agree the customs formalities before dispatch. We help prepare outward processing and the documents needed for the planned re-import.

WHEN SHOULD YOU DISCUSS THIS PROCEDURE?
Outward processing allows Union goods to be temporarily exported outside the EU customs territory for operations such as processing, assembly or repair. Processed products may be released for free circulation with full or partial relief from import duty if the procedure’s conditions are met. Plan customs clearance before export.
Servicing a machine, tool or component outside the EU. We agree identification methods and documents showing repair costs.
Goods sent to an overseas contractor for specified work. We help link export documents to the processed products.
A process carried out by a supplier outside the EU. We discuss the work, deadlines and planned subsequent movement of the goods.
CONDITIONS AND PREPARATION
Before the operation, we check documents and the implementation plan, identify points to clarify and prepare a service quote.
We check eligibility, the work involved and the appropriate authorisation. Not all goods and operations qualify for outward processing. Send the contract or planned service description before dispatch.
Serial numbers, photos, specifications and earlier documents help connect the returning product to the exported goods. Depending on the process, information on the quantity of products obtained is also needed.
Relief and duty calculation depend on the operation. A free warranty or defect repair may qualify for full customs duty relief if the requirements are met. This does not automatically remove VAT; tax treatment must be checked separately.
Standard exchange, prior importation or equivalent goods require separate conditions to be met. The INF requirements or other permitted electronic information exchange are established for the specific authorisation and operation.
CONTACT US BEFORE SENDING GOODS FOR REPAIR
Sending a parcel marked “for repair” does not replace customs formalities. We first agree the export method, identification documents and data needed on return. If the goods are already abroad, send available documents so we can assess the next steps.
HOW DOES IT WORK?
Send documents electronically and discuss the details with an experienced customs agent. We agree the service scope and information needed at each stage.
Provide equipment or material details, contractor, country and expected processing costs.
We discuss authorisation, identification, timing and customs service scope.
We prepare the agreed customs declarations and identify documents to obtain from the contractor.
We link export data to the work records and check the agreed customs formalities for completion.
DOCUMENTS FOR FIRST CONTACT
You do not need to assemble everything before enquiring. Describe the operation and attach available materials. We identify missing documents and data needed for a quote.
We send an authorisation template after agreeing cooperation details and signing the contract. The signed authorisation is needed for customs clearance.
CUSTOMS AGENCY KNOWLEDGE AND PRACTICE
This service page covers the essentials for starting cooperation. Our blog explores procedure options and practical issues in more detail.
Outward processing conditions, operations, replacement and documentation.
Read the guide PROSTE CŁO GUIDELearn about the reverse situation: processing non-Union goods in the EU.
Read the guideQUESTIONS AND ANSWERS
Do not assume this. A free repair may qualify for full duty relief, but its basis and correct procedure must be confirmed. VAT and other costs are checked separately.
Plans may change. Legislation and the authorisation determine import relief conditions, deadlines and formalities. Discuss a change with a customs agent before taking further action.
Outward processing sends Union goods outside the EU for processing. Inward processing brings non-Union goods into the EU for processing. Direction and customs status determine the formalities.
Yes. Send export documents, work details and the return plan. We assess the situation and options; we do not assume the procedure can automatically be applied retrospectively.
LET’S DISCUSS YOUR CASE
Describe the goods, country, repair or processing and planned return. State whether the goods are still in Poland or already exported.
Attach up to three PDF, JPG or PNG files, up to 5 MB each. Larger files can be sent later. We quote once we understand the scope.
You can also email prosteclo@prosteclo.com.
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Information checked on 27 October 2026. Conditions are assessed for the goods, operation and authorisations held.